Customer rights and satisfaction

Good customer relationships and long-term partnerships with them are essential for our success.

Decarbonizing together

Uniper is steadily decarbonizing its business and helping its customers decarbonize theirs. We provide our customers with a reliable supply of increasingly clean energy. And design solutions that enable them to make meaningful progress toward their decarbonization targets. With Europe aiming to be climate-neutral by 2050, our ability to support decarbonization journeys is an increasingly import aspect of customer satisfaction. Being a good partner also means that we communicate clearly and transparently and also take our customers' opinions seriously. It also means that they can rely on us to take the utmost care of their personal data.

Driving decarbonization

We work closely with our clients to develop and implement a decarbonization strategy that is just right for them. We can make a meaningful contribution at every stage of a company's decarbonization journey, covering its entire value chain. Our portfolio includes decarbonization products and services for energy efficiency, energy procurement, generation and storage, financing and regulation. Established in 2021, our Net Zero Solutions team can create a roadmap that takes customers all the way to carbon neutrality.

In addition, the Uniper Digital Portal allows them to take care of their portfolio, procurement and regulatory issues more efficiently. The portal also helps them keep track of their progress towards their sustainability goals.

Communication with customers

Our customers are primarily large industrial and commercial companies as well as energy suppliers. In our communication with them, we are guided by high ethical standards. Our customers are assigned to one of our key account managers, who they can contact at any time for professional support and advice. In addition, regular surveys give customers the opportunity to make their expectations, interests and concerns heard. We value their feedback and use it to further refine our products and services.

Strict data protection

The protection of our customers' privacy is extremely important to us. Our data protection management system includes training, internal control measures, regular audits, incident response plans and escalation procedures. Our sales team plays a key role in this system.